Introduction

RatePilot.ai (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using RatePilot.ai, you agree to the practices described in this policy.

Information We Collect

1. Information You Provide to Us

We may collect personal information when you:

• Request a demo
• Contact our team
• Fill out a form on our website

This may include:

• Name
• Email address
• Phone number
• Property name and type
• Any information you choose to share in messages

2. Usage & Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and interactions

This information helps us improve website performance and user experience.

3. Property & System Data

When using RatePilot.ai services, we process operational data from connected systems (such as PMS or channel managers), including booking, rate, and performance data.

You retain full ownership of this data.

How We Use Your Information

We use collected information to:

• Provide and improve our services
• Respond to inquiries and demo requests
• Deliver insights and analytics within the platform
• Communicate important updates related to our services
• Maintain platform security and reliability

We do not sell your personal data to third parties.

Data Sharing & Disclosure

We may share data only when necessary:

• With trusted technology partners for system integrations
• With service providers that support our operations (e.g., hosting, analytics)
• When required by law or legal obligations

All partners are required to maintain confidentiality and data protection standards.

Data Security

RatePilot.ai applies industry-standard security measures to protect your information, including access controls, secure data storage, and system monitoring.

While no system is 100% secure, we take reasonable steps to safeguard your data.

Data Retention

We retain personal and operational data only as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Fulfill legitimate business purposes

You may request deletion of your data, subject to applicable regulations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for data processing

Requests can be sent to the contact details below.

Cookies

Our website may use cookies or similar technologies to improve functionality and analyze usage. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.